5BR/3BA Mountain Retreat: Fun in Flagstaff

We travelled with friends to Flag for a science field trip. The house was perfect for our needs (5 kids and 4 adults). The house was broken up nicely to meet our needs. Beds were comfy. We did not cook, but the kitchen was great with lots of counter space. Plenty of parking available. We hope to stay again!

Poor communication on messaging platform. Had to track down property mgmt company on line to report issues. Did not get check-info until 1 hour before and then our check-in was delayed by 45min as housekeeping staff still there. Unable to use sofa sleeper as mattress was stained, had crumbs and sticky stuff. Not enough blankets for the number of beds. Towels bleach stained and smelled mildewy. We re-washed before using. Not enough pillows. Water/ice dispenser on fridge door was broken. Dishwasher not anchored to counter top - tips when unloading. Entry code did not work, had to call customer service to re-set. Backyard was unkempt. AC vent had months worth of dust built up on it. Management company offered to send housekeeping back but I cleaned it myself. Decor and remodeled portion of house are nice but housekeeping requires more attention and detail. Couches and end tables should be moved to vacuum and mop underneath. We found crumbs, toys and socks. Close to downtown so that's a plus. I was told owners are long distance so perhaps they are not aware of how it's being managed locally.

I liked how the host communicated with us.

This stay started out rough. Just over an hour before we were supposed to check in, we realized we’d never received any communication regarding how to access the property or instructions for once we were there. We called the host number listed and were told we’d get a message with all that information an hour before our check in time. That message never came. At our check in time, we called again. The person who answered this time didn’t give us the information because her system was apparently being difficult and ended up hanging up on me or maybe getting disconnected. When I called back, it went straight to a voicemail. At this point, we were worried we’d been scammed. After a few minutes, I called back again, and this time got through to someone over seas. He was helpful though and get us the information to get into the house. About the property. The house is in nice condition. It does sit at the corner of two fairly busy streets, though. Something that should maybe be listed. There was a lack of linens however. One bed had no pillows on it… a few decorative ones, but literally a kind bed without a single head pillow. It was still cold when we were there, and there were only 2 extra blankets for the entire house, which wasn’t quite enough with 10 people staying in the house. The curtains in one of the street facing bedrooms were see through, so we sacrificed one blanket to make it so that people from the street couldn’t see in. And the water heater needs an upgrade.